Hemmoll wants you to be completely satisfied with your new item and offers a 15-day return or exchange policy on most items.

Returns & Exchanges Process:

Please contact us first, customer service email: service@Hemmol.com.
We will provide our return address.
Please attach the order number, your email and return or exchange reasons on the return note, and ship it with your items together back to our warehouse.
We will process refund or exchange in 1-7 workdays after we confirmed receiving your parcel.
PS: Please do not privately return the address on the package, contact us first before you return the parcel in case of unnecessary trouble.
Freight should be paid by your side and customs clearance should be included to avoid being stuck in customs.

Non-returnable Products:

Products that have been turned on or used
Receive items have been more than 15 days

Return Requirements:

Items must be unused, undamaged, and returned in their original packaging;
The return address is the address notified by customer service email:service@Hemmol.com.
Please attach your name, phone number, address, and a copy of the invoice/receipt.

Exchange Requirements:

Unshipped orders: Please contact customer service to replace the products for you, customer service email: service@Hemmol.com.
Signed orders: the products must meet the returnable standards, please contact our customer service to get the return address.

Refund Processing Time:

We will process the refund within 7 workdays after we receive the customer's refund request and negotiate with the customer and reach an agreement.
Refund will be refunded to the card you paid. When you will receive the refund, that depends on your payment method. (Paypal takes 24 hours, and credit cards take 7-15 business days to show a refund).

Shipping Costs:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If you have any questions or need more information about our return policy, please don't hesitate to get in touch with us. Our friendly and helpful team will be able to answer any questions you may have. We're here to help!

Customer Service Email: service@Hemmol.com.


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